Refund and Returns Policy

Refund and Returns Policy

Caution

Qualified technicians should perform the installation. Don’t “wing it.” As this catalog points out, successful use depends on “know-how”… from selection to installation.

We Don’t Know If It Will Do Your Job

Compac Engineering Inc. does not warrant or authorize the products described in this catalog to be used as critical components in systems that may affect life support or personnel safety without our written consent.

Before using our products, please review the reasons for your selection. Don’t use the product if you are not certain your selection is technically justified. Our products are designed and intended for use in OEM equipment projects, the suitability of which has been established by empirical testing. This is the purchaser’s responsibility.

Use Recommendation

Compac Engineering Inc. is not in a position to recommend its products for any specific use.

Return Policy

Our products are manufactured under the highest standards possible for a product of this class. Materials are controlled to their source, designs are the mirror image of sophisticated tools, and human assembly is directed and controlled by our panoptic computer “smart system.” “It doesn’t get much better than this.” Nevertheless, anomalous production is possible, so we stand ready to supply prompt remedies when appropriate.

Our low prices may seductively tempt users into applications that demand performance beyond our product’s capability. The material and workmanship warranty does not cover the resulting problems.

Please do not send “it” back to us without getting a return authorization number.

For a number, write or FAX us stating how the product fails to meet Compac’s material and workmanship warranty. Keep in mind that the warranty excludes use. If the complaint has merit, we will issue a return identification number. At that time, return the item freight prepaid. After its receipt, we will promptly review the claim’s validity. If the claim is justified, the item will be repaired or replaced at our option.

Avoid These No-Win Situations

We do not accept the return of broken items. If you receive a broken item, contact your carrier for a remedy. If the item was broken during installation or use, you’ve got a problem. Do what’s necessary to change the procedure that caused the breakage.

We do not accept the return of products with “welded”, stuck closed contacts or switch products with “stressed”, stuck open contacts unless they are DOB (dead out of the box) on arrival and otherwise in a new, uninstalled state.

Returned Goods

Returned goods will not be accepted after 30 days from the shipping date. Only passive products (items that do not contain magnets or switches) in new, unused condition will be considered for credit.

Liability Insurance

Compac does not provide insurance certificates to ensure its customers against liabilities associated with the use of its products.

Contact us for questions related to refunds and returns.